Cancellation, Transfer, Refund Policies

Request for cancellation or transfer of your IELTS on Computer (IOC) test must be made in writing via e-mail ONLY. Telephone cancellation or transfer will not be accepted. Please read through the policy below to ensure you are eligible. Follow the instructions below if eligible to apply for a cancellation or transfer.

Cancellation Policy

• Cancellation made more than 7 days prior to the test date: test taker will receive a full refund less $80.00 administrative fee.
• Cancellation less than 7 days ahead of the test date: test taker will receive NO refund.
• Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The test taker must re-apply.

Transfer Policy

• Request for IELTS Test Day Transfer, including module change, must be more than 7 days prior to the elected test date. Transfer dates and modules will depend on availability.
• Test takers who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
• There will be an $80 administrative charge for any test day transfers or module change requests.

Test takers seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by temporary injury, illness, or unforeseeable events beyond a test taker's control:

• A traumatic experience
• Domestic crisis
• Unavoidable legal or military obligation
• Serious medical conditions which prevent you from attending or performing normally on test day
• Bereavement, or other forms of significant hardship

Test takers must file an application for transfer or refund no later than two (2) working days after the test date. You must complete a "Request for Refund or Test Day Transfer Form" and attach appropriate documentation and/or evidence: medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid through PayPal or by e-transfer and usually take three to four weeks from the close of the request to be processed.

Absent on Test Day

If a test taker is absent on the day of the IELTS test, the test taker will lose the full test fee and must re-apply.

Late Arrival on Test Day

If a test taker arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time can be found in your confirmation e-mail

No ID or wrong ID on Test Day 

If a test taker fails to bring the pre-approved ID, they will not be admitted to the test. The test taker will lose the full test fee and must re-apply.

We will not accept any cancellation or transfer (including module change) requests made less than 7 days before your test date, unless you have an emergency with supporting documentation. Requests may also be considered if submitted within 24 hours of making the payment, provided this is done before registration closes, which is 48 hours prior to the test session.

Are you eligible and you need to request a cancellation, transfer, or refund? 

Do you need to cancel your test, transfer to another test date or request a refund? Complete the form below and email it to the test centre where you registered.

Request for Refund or Test Date Transfer Form

Send your completed form to:

• Calgary: ieltscalgary@gvenglish.com
• Victoria: ieltsvictoria@gvenglish.com