Cancellations, Transfers, and Refunds

Cancellation Policy

• Cancellation made more than 7 days prior to the test date – test taker will receive a full refund less $75.00 administrative fee.
• Cancellation less than 7 days ahead of the test date – test taker will receive NO refund.
• Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The test taker must re-apply.

Transfer Policy

• Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (without penalty). Transfer dates will depend on availability.
• Test takers who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
• Transferring your test is free on the first occasion. However, there will be a $75 administrative charge for any additional test day transfers

Test takers seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

• Serious illness – hospital admission or serious injury
• Loss or bereavement – death of an immediate family member
• Hardship/trauma – victim of crime, victim of traffic accident
• Military service

Test takers must file an application for transfer or refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid through PayPal or by cheque and usually take three to four weeks from the date of the request to be processed and mailed.

Instructions

Step 1: Please click on one of the following forms:

• For Victoria/Nanaimo/Courtenay-Comox: Request for Refund or Test Date Transfer Form – Victoria
• For Calgary: Request for Refund or Test Date Transfer Form – Calgary

Step 2: Please fill out and send the request form to:

• For Victoria/Nanaimo/Courtenay-Comox: ieltsvictoria@gvenglish.com
• For Calgary: ieltscalgary@gvenglish.com

Absent on Test Day

If a test taker arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found in your confirmation e-mail.

Cancellation Policy

• Cancellation more than five(5) weeks ahead of the test date – test taker will receive a full refund less $75.00 administrative fee).
• Cancellation less than five(5) weeks ahead of the test date – test taker will receive NO refund.
• Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The test taker must re-apply.

Transfer Policy

• Request for IELTS Test Day Transfer must be made more than five(5) weeks prior to the elected test date (without penalty). Transfer dates will depend on availability.
• Test takers who wish to transfer less than five(5) weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
• Transferring your test is free on the first occasion. However, there will be a $75 administrative charge for any additional test day transfers.

Test takers seeking cancellation or transfer within the five(5)-week period prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

• Serious illness – hospital admission or serious injury
• Loss or bereavement – death of an immediate family member
• Hardship/trauma – victim of crime, victim of traffic accident
• Military service

Test takers must file an application for transfer or  refund no later than five(5) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid through PayPal or by cheque and usually take three to four weeks from the date of the request to be processed and mailed.

Instructions

Step 1: Please click on one of the following forms:

• For Victoria/Nanaimo/Courtenay-Comox: Request for Refund or Test Date Transfer Form – Victoria
• For Calgary: Request for Refund or Test Date Transfer Form – Calgary

Step 2: Please fill out and send the request form to:

• For Victoria/Nanaimo/Courtenay-Comox: ieltsvictoria@gvenglish.com
• For Calgary: ieltscalgary@gvenglish.com

Absent on Test Day

If a test taker is absent on the day of the IELTS test, the test taker will lose the full test fee and must re-apply.

Late arrival on Test Day

If a test taker arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found in your confirmation e-mail.

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