Cancellations, Transfers, and Refunds
Computer-Delivered IELTS Policies
Request for cancellation or transfer of your IELTS Computer-Based test must be made in writing via e-mail ONLY. Telephone cancellation or transfer will not be accepted. Please read through the policy below to ensure you are eligible. Follow the instructions below if eligible to apply for a cancellation or transfer.
Cancellation Policy
- Cancellation made more than 7 days prior to the test date – test taker will receive a full refund less $75.00 administrative fee.
- Cancellation less than 7 days ahead of the test date – test taker will receive NO refund.
- Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The test taker must re-apply.
Transfer Policy
- Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (without penalty). Transfer dates will depend on availability.
- Test takers who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
- Transferring your test is free on the first occasion. However, there will be a $75 administrative charge for any additional test day transfers
Test takers seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by temporary injury, illness, or unforeseeable events beyond a test taker’s control:
- A traumatic experience
- Domestic crisis
- Unavoidable legal or military obligation
- Serious medical conditions which prevent you from attending or performing normally on test day.
- Bereavement, or other forms of significant hardship.
Test takers must file an application for transfer or refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
Refunds
Refunds are paid through PayPal or by cheque and usually take three to four weeks from the date of the request to be processed and mailed.
Instructions
Step 1: Please click on one of the following forms:
- For Victoria/Nanaimo/Courtenay-Comox: Request for Refund or Test Date Transfer Form – Victoria
- For Calgary: Request for Refund or Test Date Transfer Form – Calgary
Step 2: Please fill out and send the request form to:
- For Victoria/Nanaimo/Courtenay-Comox: ieltsvictoria@gvenglish.com
- For Calgary: ieltscalgary@gvenglish.com
Absent on Test Day
If a test taker is absent on the day of the IELTS test, the test taker will lose the full test fee and must re-apply.
Late Arrival on Test Day
If a test taker arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found in your confirmation e-mail.
We will not accept any cancellation or transfer requests made less than 7 days before your test date unless you have an emergency with supporting document or inform us within 24 hours after making payment.
Paper-Based IELTS Policies
Request for cancellation or transfer of your IELTS Paper-Based test must be made in writing via e-mail ONLY. Telephone cancellation or transfer will not be accepted. Please read through the policy below to ensure you are eligible. Follow the instructions below if eligible to apply for a cancellation or transfer.
Cancellation Policy
- Cancellation more than five(5) weeks ahead of the test date – test taker will receive a full refund less $75.00 administrative fee).
- Cancellation less than five(5) weeks ahead of the test date – test taker will receive NO refund.
- Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The test taker must re-apply.
Transfer Policy
- Request for IELTS Test Day Transfer must be made more than five(5) weeks prior to the elected test date (without penalty). Transfer dates will depend on availability.
- Test takers who wish to transfer less than five(5) weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
- Transferring your test is free on the first occasion. However, there will be a $75 administrative charge for any additional test day transfers.
Test takers seeking cancellation or transfer within the five(5)-week period prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by temporary injury, illness, or unforeseeable events beyond a test taker’s control:
- A traumatic experience
- Domestic crisis
- Unavoidable legal or military obligation
- Serious medical conditions which prevent you from attending or performing normally on test day.
- Bereavement, or other forms of significant hardship.
Test takers must file an application for transfer or refund no later than five(5) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
Refunds
Refunds are paid through PayPal or by cheque and usually take three to four weeks from the date of the request to be processed and mailed.
Instructions
Step 1: Please click on one of the following forms:
- For Victoria/Nanaimo/Courtenay-Comox: Request for Refund or Test Date Transfer Form – Victoria
- For Calgary: Request for Refund or Test Date Transfer Form – Calgary
Step 2: Please fill out and send the request form to:
- For Victoria/Nanaimo/Courtenay-Comox: ieltsvictoria@gvenglish.com
- For Calgary: ieltscalgary@gvenglish.com
Absent on Test Day
If a test taker is absent on the day of the IELTS test, the test taker will lose the full test fee and must re-apply.
Late arrival on Test Day
If a test taker arrives after check-in has closed on test day, they will not be admitted to the test. Details pertaining to your expected arrival time will be found in your confirmation e-mail.
We will not accept any cancellation or transfer requests made less than 5 weeks before your test date unless you have an emergency with supporting document or inform us within 24 hours after making payment.
