Enquiry on Results

Enquiry on Results (EOR)

Enquiry on Results

The process by which test takers ask for one or more test modules to be remarked by experienced Examiners and Senior Clerical Markers. This request is made after the test results have been released and is designed to ensure test taker performance has been accurately assessed. 

General Regulations for IELTS on Computer (IOC)

For IELTS on Computer tests, Test takers are entitled to request a full re-mark (i.e. all sections) or a partial re-mark (i.e. one or more section) of their original results. Test takers must submit all their requests for re-mark by logging into the test taker profile or by sending an e-mail to the IELTS Centre within six (6) weeks of the test date. 

How to Request a Re-mark

Requests must be submitted within six weeks of your test date.

  1. Download and complete the Enquiry on Results Form.
  2. Pay the applicable fee by e-Transfer:
  3. Include your full name and “Enquiry on Results” in the e-Transfer message.
  4. Email your completed form and payment confirmation to the same test centre email address.

You may also submit your request by logging in to your IELTS account. EOR results are generally available within 2–21 days.

Improvement in Score 

Should a test taker be awarded a higher score than the original, a new electronic Test Report Form (eTRF) will be available for download by the test taker. A full refund minus the $25 admin fee will also be issued to the test taker. 

No Improvement in Score 

Should there be no improvement in score, or should the original score decrease, the original Test Report Form is still valid for two years and there will be no refund of the re-mark fee.